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Support: here is the fix

Something not working the way you want at your music bingo? Below are the problems we see most, each with the fix. Pick a topic or just scroll down.

Playlist and songs

Most problems happen before the night starts, when you load your music. So do this a day in advance.

Not all songs from my Spotify playlist show up in the app

You paste the link, but the list is empty or songs are missing.

Your playlist is probably set to private. Then the app is not allowed to look inside. Open the playlist in Spotify, tap the three dots and choose Make public. Paste the link into the app again. You can set it back to private after the night.

My playlist has 250 songs, but the app sees about 100

Long Spotify playlists do not come in completely.

Spotify shares about 100 songs per playlist. Split your music over two or three playlists and paste the links below each other in the same field, one link per line. The app joins them and removes duplicates.

The app says it does not recognise my link

You see a message that it is not a playlist link.

Use the share link of a playlist from Spotify, Apple Music, YouTube Music or Deezer. A link to a single song, an artist or a search result will not work. In your music app: tap Share, then Copy link.

A few songs play no sound

During the game a short message appears and the app moves on to the next song.

No clip could be found for that song. The app skips it by itself, so the night keeps going. Want to know in advance? With Soundcheck (Bingo Master) the app checks every song and shows which ones to replace. The ready-made playlists in the app have already been checked.

My playlist is too short

The app asks for more songs.

You need at least 9 songs. For a fun night you want many more: about 55 songs for half an hour, 110 for an hour and 164 for an hour and a half. A clip lasts 30 seconds, about 33 seconds per song with the gong.

Sound and music

The music always comes from the phone or tablet running the app. The big screen makes no sound.

I hear nothing

The app is playing, but no sound comes out of the speaker.

First check that the speaker is really connected (Bluetooth on, or the cable firmly in the phone). Turn the phone volume all the way up, then set the level on the speaker. On an iPhone the app also plays when the silent switch is on; on Android use the media volume, not the ringer volume.

A notification or call interrupts the music

In the middle of a song you hear a beep or the music stops.

Turn on Do Not Disturb before the night. Or turn on airplane mode and then switch only Wi-Fi back on. Calls and messages stay quiet, and you still have internet.

Nobody recognises the song

The clip comes from the middle of the song and the room looks puzzled.

That is part of the game: the clip is not always the chorus. Just play the next song. From version 1.8 you can tap 10 extra seconds to let the clip play longer.

The music stutters or stops for a moment

There are gaps in the sound.

The clips stream over the internet. Use good Wi-Fi or 4G/5G and avoid a basement without signal. On the venue Wi-Fi and it keeps failing? Turn Wi-Fi off and try mobile data.

Will my screen turn off while playing?

No. While you play, the app keeps the screen on. That uses battery, so plug the phone in if the night lasts longer than an hour.

Guests and phones

Are your guests playing on their own phones? They do not need to install anything, but things can still go wrong.

A guest cannot get in

The guest sees an error or does not know where to go.

Let the guest scan the QR code with the camera. Not working? Go to bingobanger.party and type the four-character game code. Check the code is typed correctly and that the guest has internet.

It says: all cards are taken

More people want to play than there are cards.

Each phone gets one card. The free version makes 6 cards, Bingo Master 50 and Bingo King 1000. Make more cards, or let people play in pairs or per table on one phone.

A guest's phone locked or the browser closed

The guest lost their card.

No problem. Open the same link in the same browser on the same phone and the card and marks come back. A different browser or a private window knows nothing about the old card, so it gives a new one.

A guest has no smartphone

Let them play along with a neighbour. Marking together is often more fun. Prefer paper after all? Print the cards and make it a paper night.

Checking a bingo

Someone shouts BINGO. You want to know fast if it is real, without checking twenty-five squares by hand.

How do I check if a bingo is valid?

On paper: tap the bingo check and type the card code printed on the card. From version 1.8 you can also scan the QR code on the card. Guests playing on phones? Then the app sees it by itself and pauses the music as soon as someone has a valid bingo.

Someone shouted bingo, but it is wrong

The app says the bingo is not valid.

Just keep playing. Make it fun: the false caller picks the next song or wears a silly hat until the next round.

Two people have bingo at the same time

Agree on it beforehand: two prizes, or whoever shouts first. It happens more often with a big group, so keep an extra prize at hand.

I cannot choose the corners or column pattern

The free version plays for a row and for a full card. Bingo Master also unlocks four corners, column and diagonal.

Cards and printing

Printing the cards? Two cards fit on one A4 sheet.

The cards print too small or only half on the paper

When printing choose A4 and actual size (100%). Turn off 'fit to page' or 'shrink to fit'.

I made new cards and now the bingo check fails

A printed card is not recognised.

Every time you make cards they get new card codes and a new game code. Old printouts no longer belong to the game. Print the new cards, or do not make new cards once you have printed.

I need more than 6 cards

The free version makes 6 cards. Bingo Master makes 50 and Bingo King 1000. You pay once, there is no subscription.

Purchases

You bought Bingo Master or Bingo King, but the app acts as if you did not.

My purchase is gone after a new phone or reinstalling

Scroll all the way down in the app and tap Restore purchase. Use the same Apple ID or Google account you bought with.

I switched from iPhone to Android (or the other way round)

A purchase belongs to the store where you made it: the App Store or Google Play. It does not move to the other system.

On a projector or TV, step by step

The big screen shows the game code, the QR code to join, the pattern of the round and who is close to bingo. The venue screen goes with playing on phones. Pick the way that suits your venue.

Laptop with an HDMI cable to the TV or projector

The easiest and most reliable way. You need: a laptop, an HDMI cable and internet.

  1. Turn on the TV or projector.

  2. Plug the HDMI cable into the TV and into the laptop.

  3. Press Source or Input on the remote. Choose HDMI.

  4. In the app, tap Play on phones and then Venue screen.

  5. On the laptop, type the address from the app. For example:
    bingobanger.party/?zaal=K7QX

  6. Make it full screen. Windows: F11. Mac: Ctrl + Cmd + F.

  7. Plug in the laptop charger so it does not switch off.

Smart TV with an internet app

Does the TV have internet itself? Then you do not need a laptop.

  1. Turn on the TV.

  2. Open the TV's internet app. It is often called Internet or Web browser.

  3. In the app, tap Play on phones and then Venue screen.

  4. Type the address from the app into the TV's internet app.

  5. Done. Typing with a remote is slow: do this well before your guests arrive.

Tablet or second phone, wireless to the TV

Handy when there is no cable. Use a second device for this, not the phone you run the bingo on.

  1. In the app, tap Play on phones and then Venue screen.

  2. Scan the QR code on the venue screen with the tablet or second phone.

  3. iPhone or iPad: open Control Centre and tap Screen Mirroring. Choose your TV or Apple TV.

  4. Android: in quick settings tap Cast or Screen cast (Samsung: Smart View). Choose your TV or Chromecast.

  5. Turn the device sideways so the picture fills the TV.

Do not mirror the screen of the phone you run the bingo on. It shows the title of the song that is playing, so the whole room would see the answer. Use a laptop, smart TV or second device for the venue screen. Have to anyway? Turn on Hide titles in the app.

Sound on a speaker, step by step

The sound comes from the phone running the app, not from the venue screen. Connect that phone to a speaker or to the venue sound system.

Sound over Bluetooth

Wireless to a speaker. Works with almost any Bluetooth speaker.

  1. Turn on the speaker and put it in pairing mode.

  2. Turn on Bluetooth on the phone and choose the speaker.

  3. Set the phone to full volume. Adjust the level on the speaker.

  4. Turn on Do Not Disturb.

Sound over a cable

More reliable than Bluetooth, handy with a venue sound system.

  1. Take a cable with a mini jack (3.5 mm). Newer phones need a small adapter.

  2. Plug the cable into the speaker or sound system (often AUX).

  3. Set the phone to full volume. Adjust the level on the system.

  4. Turn on Do Not Disturb.

Checklist for the night

Ten things you want done before the first guest walks in.

Problem not listed?

Mail us at robin@kreatrix.nl. Tell us which phone you use and what you see, ideally with a screenshot. We usually reply within one working day.

More about the game itself: how to play music bingo.